Questions, answered straight.
The things people ask us most. Something missing? Email [email protected].
Is Cartly on the App Store?
Not yet. Cartly is currently in testing on Apple TestFlight, and it’s also available on the web at app.cartlyapp.ca. Join the TestFlight to try the iPhone app while we finish preparing the public launch.
Is Cartly free?
Yes. Cartly is free while in testing.
Where do the prices come from?
Cartly collects the prices stores list on Instacart and DoorDash for the Toronto & GTA area and compares like-for-like products — the same product, the same package size — across stores. Every price shown is labelled with the store and platform it came from.
Why do prices change?
Retailers and platforms change prices often, and the same store can price the same product differently on Instacart and on DoorDash. Cartly refreshes its comparisons from current listings, and published price stories always carry the dates the prices were observed.
Which areas does Cartly cover?
Toronto and the GTA — the stores around our home neighbourhoods first, expanding from there.
Does Cartly sell my data?
No. Cartly does not sell personal data. Your account email is used for sign-in, and your lists are stored so they sync to you. See the privacy policy for the plain details.
I found a wrong price. What do I do?
Tell us — there’s a report option on every product in the app, or email [email protected]. Reports are checked against fresh listings, and we thank every reporter by email.